Billing & Filing

SHS is an in-network provider for Student Blue Cross Blue Shield, Cigna, and MedCost insurance plans and will file claims for students who present a current copy of their insurance card at the time of service; any charges unpaid or denied by their insurance plan will be charged to the University Cashier’s Office after the claim is processed.

If you have ENROLLED into the Student Health Insurance Plan via the Student Portal at studentbluenc.com. your covered charges will be submitted to Student Blue for payment. Verify your insurance enrollment status before your medical appointment.

If you have WAIVED the SHIP coverage, SHS will courtesy file the claims to your outside health insurance carrier. You must provide your outside insurance card for the HIM Staff to bill your claims. After billing your primary insurance, the charges for those services will be place on your student account.

If you do not want the HIM Staff to file your claim. Students have the option to submit the statement to their private insurance for processing. After each visit a receipt/walk-out statement can be provided at check-out or via the Patient Portal

Our Pharmacy is set-up for to file most outside pharmacy insurance plans. Please check with the Pharmacy to verify if your Pharmacy claim can be filed here at Student Health Services, 336-334-5340 (option #4). You must have your pharmacy insurance card at the time of the encounter.

PRIVACY

To protect your privacy, we will not post medical details on your student account. We will give you an itemized statement upon request. When you use your health insurance, the policyholder (the main person on the health insurance plan) may receive an Explanation of Benefits (EOB) from the insurance company. The EOB lists the services you received, how much the insurance paid, and the amount (if any) that you are responsible for. You can decide at each appointment whether to use your insurance for that visit. If you elect not to use your insurance, you will need to notify the nurse and/or provider at the time of your service.

QUESTIONS?

For questions related to charges incurred here at Student Health Services, contact the Health Information Management department at 336-334-5340 (option # 2).

For questions related to services rendered “outside” of Student Health Services, please contact Student Blue, 1-888-351-8283 or by email, email@studentbluenc.com.