The Counseling Center

Overview

The Counseling Center provides a wide range of counseling and psychological services to currently enrolled UNCG students.  The services may include:  short term individual counseling, group therapy, crisis intervention, psychiatric services, consultation, and outreach activities.  Our goal is to support and challenge students’ development in ways that enable them to take advantage of the personal, professional, and educational opportunities at UNCG.  We are accredited by IACS (International Association of Counseling Services).

Our professional staff includes licensed Psychologists, Counselors, and Clinical  Social Workers as well as Graduate Trainees. We are committed to meeting the needs of people of diverse racial, ethnic and national backgrounds, gender, sexual/affectional orientations, mental and physical abilities, religious/spiritual beliefs, and socioeconomic backgrounds as well as other types of diversity.

For more information, visit How To Make An Appointment

Center Information

Initial Contact

At your first appointment or first contact with the Counseling Center, you will be asked to provide some information which will help us determine how best to help you meet your counseling goals.

Consultations

Scheduled first appointments are called “Consultations” and are 50 minutes in length. The first half hour will be spent completing paperwork, followed by a meeting with your therapist.

Walk-In

If you come in for Walk-In services, you will be asked to complete the “What Type of Services Do I Need” form to help determine what type of appointment would best meet your needs. If it is determined that your needs are urgent, you will be asked to complete initial paperwork before being seen by the Walk-In/Urgent counselor.

Returning Clients

If you are a returning client and it has been a semester or more since you have had a counseling appointment, you may need to complete initial paperwork in order to update us on your information and concerns. Students who have been clients at the Counseling Center are not eligible to become graduate student trainees here.

Initial Appointment

Your first appointment is designed to assess concerns, provide immediate support, and develop a plan to address your concerns.

Your plan might include:

  1. A course of brief therapy for problems that are well defined and can be reasonably resolved in a short period of time;
  2. Follow up visits to help stabilize a currently stressful situation and to continue assessment of helpful interventions;
  3. Participation in a group or workshop
  4. Referral to community therapy when concerns require more long-term counseling to resolve adequately.
  5. If a medication evaluation would be helpful and the student is interested in this, referral to a SHS psychiatrist can be made.

Subsequent Appointments

Counseling is most effective when clients are ready to actively participate in establishing and working on treatment goals, completing assignments, and discussing difficult issues.

We ask that you call us at 336-334-5874 at least twenty-four hours in advance to cancel or reschedule a session. The sooner you cancel your appointment, the more likely it is that another student can make use of that time. If you are fifteen minutes late for a scheduled appointment, it may be cancelled and you will be responsible for rescheduling. Services may be terminated if you have an excessive number of cancellations or no shows.

Group Therapy & Workshops

Some concerns are most effectively addressed in a group therapy or workshop setting. Therefore, your therapist may discuss with you the option of joining a therapy group or attending an offered workshop. Group therapy and/or workshops offer benefits such as learning valuable skills and experiencing a sense of belonging and acceptance. We offer a variety of groups and workshops each year, depending on students’ needs and interests.

Crisis Services

During Business Hours

Acute crisis intervention is provided for students who are experiencing an emotionally critical situation that could compromise their safety or the safety of others. No appointment is needed. If you or someone you know is experiencing a crisis, call (336-334-5874) or come directly to our office during business hours, or contact the UNCG Police at their 24 hour number, 336-334-4444.

After Hours

If you find that your situation needs immediate attention during the hours we are closed, please call the UNCG Police at 336-334-4444. Another 24 hour number for emergencies is The Guilford Mental Health Center at 336-641-4993.

Confidentiality

Use of services and personal information shared by a client with his or her therapist is confidential in accordance with the Health Insurance Portability and Accountability Act (HIPAA), North Carolina Privileged Communication statutes, and professional ethical codes. Health related information that you disclose to any provider in any department of Student Health Services, including Medical, Counseling & Psychiatric Services, may be accessed by other providers in other departments of Student Health Services on a need to know basis to better coordinate your health care services. Outside of the exceptions listed below, no information is released to third parties, without a client’s written permission.

Exceptions:

  • If it is a therapist’s judgment that there is a substantial risk that a client will do physical harm to themselves in the near future, it is the therapist’s duty to take steps to protect the client’s safety.
  • If it is a therapist’s judgment that there is a substantial risk that a client will do physical harm to an identifiable other person (or persons) in the near future, the therapist will take steps to protect the safety of the endangered person (or persons).
  • If information is shared with a therapist indicating that a child or dependent adult is currently being abused, state law requires that the information is reported to the Department of Social Services serving the area where the child or dependent adult lives.
  • If ordered to do so by a judge as part of judicial proceedings, the Counseling Center may release information contained in your counseling record.

Your Rights

As counselors, psychologists, and social workers, we uphold ethical and professional standards. If you have any questions or concerns about your treatment at the Center, please bring these issues to the attention of your therapist. It is also important to know that you have the right to discontinue therapy at any time, or request a change in therapist. We request that you let your therapist know of your intentions, so that other treatment options may be discussed. If you are unable to speak with your therapist directly, you may complete a “Transfer of Therapist Request” form which you can ask for at the Counseling Center front desk, and/or speak with the Counseling Center triage therapist. You also have the right to complete a feedback form that will be read by an administrator (online feedback form Comments, Concerns, Complaints, or Kudos at this address – http://shs.uncg.edu/about/comments. Please refer to the Student Health Services Rights and Responsibilities Statement for additional information.

Please let us know if you have any questions about the above information.

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