Insurance & Payments

Student Health Fee

The Student Health Service fee that UNCG students pay as part of their general university tuition entitles them to many professional services offered by the Student Health Service. The fee itself pays for any office visit charges, meaning a student does not have to pay to be treated by a health care provider. However, the fee does not cover services such as procedures, labs, immunizations, orthopedic equipment, or pharmacy.Students taking less than 9 credit hours can elect to pay the Student Health Fee at the University Cashiers’ Office.

Fee for Service

Students paying a health fee as part of their tuition are entitled to use the facility without an office visit charge. Students who do not pay a health fee must pay a Student Health access fee to receive services.

Please call (336) 334-5340 for questions or to find out more about specific fee charges. 
 

Payments

Payment for any charges incurred by a student is due on the day of service. We accept several forms of payment: cash, check, MasterCard or Visa.Students may elect to transfer charges to their account at the university Cashier’s Office*.

Charges posted at the Cashier's Office are noted as a “Student Health charge” and this posting reveals no specifics concerning the actual visit. The Student Health Service holds with the utmost regard a patient's right to privacy and information concerning a visit is not accessible by any person outside of Student Health Service without expressed written permission from the patient.

*An important note about charges sent to the Cashier’s Office: If charges are deferred to the cashier, payment should be made to the University Cashier's office within 30 days following services rendered or before the end of the current semester, whichever is sooner. Until payment is received, please be aware that records may be tagged, which may prevent registration for classes, receiving of course schedules, graduation, or being able to receive transcripts. Beyond the current semester of enrollment, balances remaining on the student’s account will begin to accrue interest and may be submitted for collections to the North Carolina Attorney General which could cause garnishment of state income tax refunds and involvement of external collection agencies.

Please pay your bill at the cashier's office in a timely manner.

Insurance

 

UNCG Student Health Services files claims for Student Health Insurance Plan, CIGNA, and Medcost insurance policy holders. Students with medical appointments must bring their current insurance card and present it at the time of check in. 

 

Students who have policies through other insurance carriers may request a walk out statement that can be used to self-file claims or ask about courtesy filing. Please be advised that the Student Health may not be in network for other insurance carriers.  It is strongly advisable that a student consults their individual policy regarding benefits and coverage before seeking care at the Student Health Center.

Student Accounts & Billing

The patient is responsible for payment of medical charges regardless of health insurance filing status. Payment is due on the day of service for any charges incurred by a student. We accept cash, check, the student’s MasterCard / Visa, or students may bill the charges to their student Genie account. Student Health Services are in network with Student Blue insurance and will file claims on behalf of the patient. Students with Student Blue insurance will have any charges unpaid or denied by the insurance plan charged to their student Genie account through the cashier’s office, after the claim has been processed. Outstanding medical charges may interfere with your graduation status, successful registration for subsequent semesters, or requests for transcripts. Please pay your bill at the cashier’s office in a timely manner.

It is important to CHECK OUT at the end of your medical clinic appointment or pharmacy encounter to see if there are any charges incurred for the visit. A walkout statement for the date of service is available at check out  for the patient to use for insurance filing, personal record, or excused absence purposes. If the patient does not check out any charges incurred will be billed to their student Genie account. If you need additional copies of your medical charges, please follow the guidelines below.

Obtaining Copies of Your Medical Charges

Protecting patient privacy is a high priority at Student Health Services. Due to federal regulations, we are not permitted to discuss your medical information over the telephone. Additionally, we can only discuss this information with you, the patient, and not your parents (unless you are under the age of 18), family members, spouse, or friends. If you need copies of your billing and pharmacy records, it is your responsibility to request the information. This can be done in person, by mail or fax. A completed authorization form and copy of a legal photo identification are required when requesting medical billing records. Download and complete the Authorization for Use and Disclosure of Protected Health Information Form in its entirety send along with a copy of your photo ID. The form must be signed and dated. Requests without signatures or photo ID will be returned.

Billing & Filing

If you have ENROLLED into the Student Health Insurance Plan via the Student Portal at studentbluenc.com. your covered charges will be submitted to Student Blue for payment. Verify your insurance enrollment status before your medical appointment.

If you have WAIVED the SHIP coverage, you are responsible for filing claims to your outside health insurance carrier and must pay any charges the day of service. Ask if HIM staff can assist you in submitting your insurance claim.You must have your outside insurance card available.

Our Pharmacy is set-up for to file most outside pharmacy insurance plans. Please check with the Pharmacy to verify if your Pharmacy claim can be filed here at Student Health Services, 336-334-5340, option 4. You must have your pharmacy insurance card at the time of the encounter.

For questions related to charges incurred here at Student Health Services, contact the HIM Department at 336-334-5340.

For questions related to services rendered “outside” of Student Health Services, please contact Student Blue, 888-351-8283 or by email, email@studentbluenc.com.

Please note: some items require the Adobe Acrobat PDF Reader, which can be downloaded from the Adobe web site.

Downloads

Authorization for Use and Disclosure of Protected Health Information Form