Counseling & Psychological Services Staff

As clinicians for social justice we are committed to advocating for those who have been oppressed and marginalized. We are aware that our staff may not reflect the diversity of our student body: however, we aspire to create a safe, affirming, inclusive and welcoming environment for all students and the larger campus community. We understand diversity to include, but not be limited to: ethnic/racial identity,nationality, sex, gender identity/expression, sexual orientation, religion/spirituality, socioeconomic status, age, body shape/size, and ability. We strive to make the UNC Greensboro Counseling & Psychological Services a safe place where individuals can strengthen their self-acceptance, confidence, and comfort with their own individual identities. If you need to talk, receive support, problem solve, or simply want to be in a non-judgmental space, please come see us. We look forward to it!


Director of Student Health Services / Counseling & Psychological Services

Jennifer M. Whitney Ph.D., LCMHCS (she,her,hers)

Hello! I am excited that you are here and thinking about, perhaps even prioritizing, your mental health and well-being. I have been working at UNCG’s Counseling & Psychological Services since 2007. I am grateful that students’ provide me with an opportunity to walk with them on their journey to becoming more authentically themselves! I believe that each of us deserves a space to explore who we are, what we want, what we value, and how we want to show up in the world. Counseling can be that space!



Assistant Director of Student Health Services / Counseling & Psychological Services

Randy Patterson Ph.D., HSP-P (she,her,hers)

I joined the UNCG Counseling & Psychological Services staff in 2018. Working with UNCG students is inspiring and energizing, and I would not want to work anywhere else! When I meet with students, my focus is on helping to sort through and quiet down the “noise” around you as you find what makes you flourish, what gets in the way, and what makes your life worth living. I enjoy working with graduate students, with students dealing with disordered eating, mood disorders, and relationship concerns.. Outside of work, I am a movie buff, a music lover, and an animal lover. I get my peace from being outside, or just hanging out with friends and family.


Staff Counselor

Jennifer Bell Brown, LCMHCS (she, her, hers)

I feel very fortunate to have the opportunity to work with you as you face challenges and life transitions! I believe that we all need support at times to live our best lives. I joined the Counseling & Psychological Services team in 2019. I am a Licensed Professional Counselor Supervisor. I received my doctorate in Counseling and Counselor Education from UNCG. I am also a graduate of UNC-Chapel Hill School of Law, and practiced family law with Legal Aid of North Carolina. I work with the full range of conditions impacting mental health including depression, anxiety, psychosis, grief and loss, career, stress management, self-esteem, and chronic illness. I address the whole person through mindfulness-based interventions, CBT, and Motivational Interviewing. In my spare time, I love to go to the beach, bake, practice yoga, and spend time with my friends, family, and animals.


Assistant Director, Crisis Services & Case Management

Shelby Malize, M.Ed., LCMHCS (she/her/hers)

Since joining UNCG’s Counseling & Psychological Services in 2016, I’ve worked primarily with students in need of crisis services and case management. I support students who experience significant mental health concerns and ensure they are aware of the resources available to them both on and off-campus. Working closely with the Dean of Students Office, I co-coordinate the University’s Crisis Management Process, which offers individualized support to students. This process aims to provide options for academic recovery and improving mental health & wellbeing. Additionally, I oversee the clinical functions of the Campus Violence Response Center (CVRC), supporting survivors of all types of violence. My greatest joys at work are meeting with students and connecting them with the best-fit resources and services. Outside of my roles at UNCG, I enjoy decorating, being adventurous with new recipes, spending time in the sunshine, and visiting with family and friends.


Staff Psychologist

Alice E. Franks, Psy.D, HSP-P (she, her, hers )

I joined The Counseling & Psychological Services staff in 2005. I find that students keep me energized. In therapy with me you will find I have a practical approach to supporting you in developing workable responses to challenges in your life. I earned my Psy.D from the University of Denver, Graduate School of Professional Psychology and my bachelor’s degree from American University in Washington, D.C. Prior to joining the CAPs staff, I spent seven years working for the Shoshone-Bannock Tribes in Fort Hall, Idaho. I also have extensive experience working and learning from veterans of the mental health system.



Staff Psychologist

Lori Hinsley, Ph.D., HSP-P (she, her, hers)

I joined the UNCG Counseling & Psychological Services in 2008. I strive to provide a safe and respectful environment in which students from various backgrounds and cultures can explore issues such as relationship conflicts, depression, anxiety, trauma and their reactions to life’s stress. I have a special interest in women issues, diversity, and multicultural issues. I strive to help students identify their core values and strengths and find healthy ways to live out those values. I am the facilitator for a support Group for women of color “Sista Talk” which meets weekly at the Counseling & Psychological Services. When I am not working I enjoy cooking, traveling and spending time with family and friends.

Staff Social Worker

Kristin Norden, MSW, LCSW ( she, her, hers)

Whatever your struggle may be, you do not have to battle it alone!

I have been a therapist for 24 years and treat a wide variety of issues. Treatment should be as unique as you! Since one size does not fit all I will tailor treatment to fit your specific needs. You will find me warm, funny and authentic, with a deep belief that you possess the power to make the changes you so desire. I believe in a creative approach to healing (my office has aromatherapy, delicious candy, fun kinetic stress toys and a teddy bear, if needed), often encourage homework outside of the therapy session and will challenge you to identify sources of hope. I do have an extensive history in the performing arts as a ballet dancer and am passionate about helping performing artists navigate the rigors of training and the stage. In my spare time, I enjoy traveling with world with my husband.


Staff Social Worker

Thomas Zigo, LCSW (he, him, his)

I am a Licensed Clinical Social Worker, and I joined the Counseling & Psychological Services in May 2019. I am originally from Ohio. I completed both my undergraduate and graduate studies at Ohio University. I seek to provide services that are responsive to the many different identities and lived experiences of our students. I work with students to enhance understanding of symptoms, paying attention to contextual factors that may be causing distress. My role is to illuminate challenges, especially related to navigating systems of power and privilege. I place importance on building a collaborative and non-judgmental therapeutic bond that celebrates authentic self-relation. My goal is for students to feel truly seen, creating chances for continued self-exploration. Some of my clinical interests include men’s issues, stress, anxiety, depression, anger, LGBTQPIA+ concerns, porn addiction, relationships, sexual health/functioning, and grief/loss.I enjoy cooking/eating, gardening, playing/watching sports, and connecting with loved ones.


Staff Counselor

Cecilia Gonzalez Barber, MA, LCMHC-A (she, her, hers)

Hola! I was born in Mexico, and I immigrated to North Carolina over 20 years ago. I received my bachelor’s degree in Liberal Studies with a concentration in Psychology and a master’s degree in professional counseling. During my clinical internship I had the opportunity to work with families and individuals from all walks of life, including underserved minority populations, immigrants, and people suffering from substance use disorders. I joined the UNCG Counseling & Psychological Services team in May of 2021. I feel honored and excited to provide counseling services to students during their college experience and life transitions. I enjoy working with students from different cultures and I am interested in working with students from minority groups, Latinx community and first-generation students.


Staff Social Worker

Claudio Andrés Cáceres Araya, MSW, LCSW (he, him, his)

I was born and raised in Santiago, Chile. I moved to the US in 2009 and I have lived in North Carolina since then. As a Licensed Social Worker I worked with diverse communities and organizations in Chile and in the US. I have practiced clinical Social Work since 2014 and I am very excited to have joined the UNCG Counseling & Psychological Services in June 2021. I want to continue to provide mental health support to the students at UNCG and I am eager to get to know you. As a therapist I consider myself a good listener and I would like to make you feel welcomed. I consider myself a generalist counselor, therefore, I am open to hear what you have to say and happy to help you achieve your personal goals. Regarding myself, I love soccer, outdoor activities and video calling my Chilean family and friends. You can count on me Spartans!

Staff Counselor

Nicole Forrisi, MA, LCMHC, NCC (she, her, hers)

I started as a counselor at the UNCG Counseling & Psychological Services in May 2021. As a member of the LGBTQIAP+ community, I enjoy working with clients that need support in areas of exploration and coming into one’s own identity. I utilize mostly a person centered approach while recognizing the need to challenge maladaptive thought patterns in order to achieve overall wellness. I absolutely love the inspiration that I get from working with college students and the overall environment of UNCG’s campus. In my free time, I like to hang out with my wife and dog, mow grass, garden, play video games, and watch telenovelas.


AOD Provider, Coordinator

Langston Powell, LCSW-A, LCAS-A

Langston Powell I am a Greensboro native and a graduate of the Joint Master of Social Work Program at UNCG and NC A&T. I received my undergraduate degree from UNCG in psychology in 2018. I am excited to provide compassionate care to this community of students and to help you achieve your goals. As a person in long term recovery myself, I understand that life’s challenges can sometimes feel overwhelming. I aim to collaborate with those I work with and I understand that there are as many paths to recovery as there are individuals. I strive to help students create and find meaning in their lives through mindful movement, meditation and connection. I enjoy spending time with my Doberman pinscher, listening to audiobooks and anything related to Marvel Comics.


Campus Violence Response Center —>

Graduate Student Trainees

Hannah Dillon (she, her, hers)
Hey there! I am currently a second-year graduate student in the Joint Master of Social Work (JMSW) Program at UNCG and NC A&T. I received a Bachelor’s in Psychology from Simpson University in 2020. Through previous employment, mentoring roles, and my own experience, therapy has been such a transformative, sacred space and I am excited to help facilitate those spaces for others.

As a graduate trainee, I aim to engage students with curiosity and compassion, and help them learn to do the same with themselves. I believe that tenderness toward ourselves and our stories is essential in the growth and healing journey, and strive to create an environment of openness, authenticity, warmth, and safety. My clinical interests include trauma recovery, internal family systems, and attachment.

In my free time I enjoy exploring new places, finding hole-in-the-wall restaurants, (winning) board games, and spending time with friends and family.
Missy Sullivan (she / her / hers)

I am a second-year graduate student in the Joint Master of Social Work Program at UNCG and NC A&T. I graduated from Guilford College in 2013 with a Bachelor of Arts in Sociology and Anthropology. As a graduate trainee, I aspire to create an empathetic, warm, and nonjudgmental environment for my clients. Clients are experts on their own lives, but I want to be a support system for them and reflect back the themes I hear them talk about in their lives. I have a special interest in working with clients who are dealing with relationship and attachment issues, survivors of trauma, and members of the LGBTQIA+ community.

I believe it is important to acknowledge all types of thoughts and feelings and that trying to avoid certain emotions can increase those emotions’ power. I take an integrative approach to therapy and believe that different components of many theories can be beneficial depending on the client. In working together with each of my clients, we can determine the most appropriate theories and solutions for them. In my free time, I enjoy going for walks, singing, watching television and movies, and spending quality time with my friends, family, and two cats.

Cranford Burke (They/Them/Theirs)

I aim to bring an authentic, empathetic, and non-judgmental presence into sessions and create a safe and welcoming space for clients. Based on each client’s goals in counseling, I utilize an integrated theoretical approach which may include Solution Focused Therapy, Relational-Cultural Therapy (RCT), and Dialectical Behavior Therapy (DBT). My clinical interests include but are not limited to working with individuals experiencing anxiety, depression, trauma, and living with chronic illness, as well as relational, LGBTQIAP+, and spiritual concerns.

I am a second year Clinical Mental Health Counseling Master’s student at UNCG, and I am currently working toward becoming a Licensed Clinical Mental Health Counselor (LCMHC). I have a BA in Religious Studies from the University of South Carolina and prior to studying counseling I worked in agriculture for ten years. In my free time, I enjoy playing music, spending time outdoors, cooking, and playing board games.
Sebastian Prandoni (HE/HIM/EL)

I was born in Buenos Aires, Argentina and moved to Winston-Salem, North Carolina at the age of 7. I did my undergraduate studies at UNCW and then entered into the JMSW program at UNCG after training at Terry Knickerbocker’s 2 year Meisner Acting Conservatory and living in NYC. Maintaining my home country language has been very important to me and is something which I plan to use in my clinical work. Training as an actor and my personal experience in individual and group therapy has driven my decision to enroll in the JMSW program and intern at UNCG Counseling & Psychological Services in order to provide mental health services in our NC communities. In my free time I enjoy playing soccer and tennis with friends.


Administrative Support

Carolyn Richardson


Administrative Support

Joanne Wilkinson