Counseling Frequently Asked Questions

Q: WHAT SERVICES ARE OFFERED AT THE COUNSELING CENTER (CC)?

 A: Our professional staff includes licensed Psychologists, Counselors, Clinical Social Workers, a Psychiatric Nurse Practitioner as well as Graduate Trainees who provide short term individual counseling, group therapy, crisis intervention, psychiatric services, consultation, and outreach activities.

 

Q: WHAT ARE SOME ISSUES SOMEONE WOULD WANT TO TALK ABOUT WITH A THERAPIST?

 A: Some examples include anxiety, depression, substance use, family concerns, relationship issues, identity concerns, loneliness, trouble making friends, mood swings, eating disorders, suicidal thoughts, emotional/physical/sexual abuse, and sexual assault.

 

Q: HOW MUCH DO SERVICES COST?

 A: Fees for services at the CC are included in tuition. There are no additional fees charged to students who are seeking services during the same semester for which they are enrolled. However, be aware that students failing to cancel a scheduled CC appointment at least 24 hours in advance will be charged a $25 no-show fee.

 

Q: HOW ARE APPOINTMENTS SCHEDULED?

 A: Appointments may be scheduled by contacting the CC Front Desk at 336.334.5874. Walk-in services are also available Monday through Friday between the hours of 12:00PM & 5:00PM to students who want to meet with a clinician immediately.

 

Q: HOW LONG DO APPOINTMENTS LAST?

 A: Appointments for therapy generally last between 30 to 50 minutes. The initial appointment for medication management is 60 minutes and 20 minutes for each follow up appointment.

 

Q: WHERE IS THE COUNSELING CENTER LOCATED?

 A: The CC is located in Gove Student Health Center (107 Gray Drive) on the 2nd floor.

 

Q: WHAT DO I NEED TO BRING TO MY APPOINTMENT?

A: In order to check-in for appointments at the CC, students must bring their UNCG Student ID and swipe their card at check-in. A series of mental health assessment questions and paperwork will need to be completed. After the initial appointment, there will not be as much paperwork to complete for follow-up appointments.

 

 Q: HOW FREQUENTLY WILL I MEET WITH A THERAPIST?

 A: Students are scheduled to meet with their therapists every 2-3 weeks. If a student is seeking more intensive or specialized treatment, the Clinical Case Manager is available to assist with connecting to off-campus providers & resources.

 

Q: WHAT DO I DO IF I AM CURRENTLY TAKING OR CONSIDERING PSYCHOTROPIC MEDICATIONS?

 A: The CC has a Board-Certified Psychiatric Nurse Practitioner who prescribes medication. All insurances are accepted except for Medicaid and Medicare. UNCG Student Health Services has a pharmacy on-site for students to conveniently access most prescription and over-the-counter medications.

 

Q: I TAKE MEDICATION FOR ADHD. WILL THE COUNSELING CENTER PRESCRIBE SUCH MEDICATIONS?

A: Prescription medications for the treatment of Attention-Deficit/Hyperactivity Disorder (ADHD) and related conditions will not be issued without testing that is current and completed within 3 years prior to seeking services with the Psychiatric Nurse Practitioner. If testing is needed, the CC will assist you with obtaining it.

 

Q: DO I HAVE TO PARTICIPATE IN THERAPY TO ACCESS MEDICATION MANAGEMENT SERVICES?

 A: No. To schedule an appointment for medication management, a student must first participate in an initial consultation appointment with a therapist and then be referred to the Psychiatric Nurse Practitioner. Students do not have to participate in ongoing therapy to receive medication management.

 

Q: CAN I GO TO THE COUNSELING CENTER IF I ALREADY HAVE AN OFF-CAMPUS THERAPIST OR PROVIDER FOR MEDICATION MANAGEMENT?

 A: Students have the option to transfer care to the CC. Keep in mind, during the initial appointment at the CC, the clinician will work with the student to determine a treatment plan and level of care recommendation.

 

Q: WILL ANYONE KNOW THAT I AM RECEIVING SERVICES AT THE COUNSELING CENTER?

 A: All services at the CC are confidential unless there is indication of harm, abuse, or neglect to self/others. If a student is over 18, no one will be notified, including parents, that services are being received at the CC unless the student provides permission for the CC to do so. For students under the age of 18, a signed authorization must be provided by their parents or guardians prior to receiving services at the CC.