Medical Records

Protecting Patient Privacy is a High Priority!

Protecting patient privacy is a high priority at Student Health Services. Due to federal regulations, we are not permitted to discuss your health information over the telephone. Additionally, we can only discuss this information with the patient and not your parents (unless you are under the age of 18), family members, spouse, or friends. If you need copies of or would like for us to discuss your medical, counseling, billing and/or pharmacy records, it is your responsibility to sign a consent for your health information to be released, obtained, or verbally communicated to yourself or someone else.

How To Obtain Your Health Information

A completed authorization form and copy of a legal photo identification are required when requesting your health information. Download and complete the Authorization for Use and Disclosure of Protected Health Information Form in its entirety send along with a copy of your photo ID. The form must be signed and dated. Requests without signatures or photo ID will be returned.

You can mail or fax your request. The mail and fax information are located at the bottom of the page. You may also request records in person by stopping by the Student Health Services Health Information Management (HIM) Department and completing the form. The HIM Department accepts no requests for records via telephone or email.

Processing time for all health records is within 5 business days.

Student Accounts & Billing

The patient is responsible for payment of medical charges regardless of health insurance filing status. Payment is due on the day of service for any charges incurred by a student. We accept cash, check, the student’s MasterCard / Visa, or students may bill the charges to their student Genie account. 

Student Health Services are in network with Student Blue insurance and a couple of commercial carriers.Claims to these carries will be submitted on behalf of the patient. Any charges unpaid or denied by the insurance plan will be charged to the student’s Genie account through the cashier’s office, after the claim has been processed. 

It is important to CHECK OUT at the end of your medical clinic appointment or pharmacy encounter to see if there are any charges incurred for the visit. A walkout statement for the date of service is available at check out for the patient to use for such purposes as:insurance filing, personal record, or for class absence (if accepted). If the patient does not check out any charges incurred will be billed to their student Genie account. If you need additional copies of your medical charges you can request a copy by downloading and completing the Authorization for Use and Disclosure of Protected Health Information Form in its entirety send along with a copy of your photo ID. Walkout Statements are also available on the patient portal.

Outstanding medical charges may interfere with your graduation status, successful registration for subsequent semesters, or requests for transcripts. Please pay your bill at the cashier’s office in a timely manner.