What Type of Services Do I Need
Services at The Counseling & Testing Center (CTC) are offered by appointment. However, we aware that emergencies requiring immediate attention can exist for students and our same-day Walk-In Services are designed to assist these students. The information below will help you evaluate your needs to determine whether it is appropriate to meet for a Crisis or Urgent appointment or whether your needs would be better addressed by scheduling the next available Consultation appointment.
Please read the following descriptions and identify any items that apply to you:
- I am currently so upset that I may be unable to keep myself or others safe.
- I have a current plan to attempt suicide or to harm someone else.
- I have been physically or sexually assaulted within the last few days.
- Someone close to me has died within the last few days.
- I am having strange experiences such as hearing voices or seeing things that others do not.
- I have knowledge of another person being abused or assaulted.
- I have witnessed a traumatic event within the last few days.
If ANY of the above items are true for you, you are in need of “CRISIS” services. No appointment is needed. If you or someone you know is experiencing a crisis, call (336-334-5874) or come directly to our office during business hours, or contact the UNCG Police at their 24 hour number, 336-334-4444.
If none of the above items apply but you believe your situation is urgent, please let the CTC front desk staff know you are in need of “URGENT” services. You will be seen during our next available Urgent appointment. Or you can come to CTC during Walk-In hours (M-Th 12-5pm, Friday 12-4pm)
If none of the above items apply and you would like to see a counselor during the “NEXT AVAILABLE” appointment, you can schedule an appointment by calling 336-334-5874.
For crisis services, please visit our Crisis Counseling Information Page.
During Business Hours
Acute crisis intervention is provided for students who are experiencing an emotionally critical situation that could compromise their safety or the safety of others. No appointment is needed. If you or someone you know is experiencing a crisis, call (336-334-5874) or come directly to our office during business hours, or contact the UNCG Police at their 24 hour number, 336-334-4444.
If you find that your situation needs immediate attention during the hours we are closed, please call the UNCG Police at 336-334-4444. Another 24 hour number for emergencies is The Guilford Mental Health Center at 336-641-4993.
After hours, please see our Emergency Contacts Page for other helpful information, telephone numbers, and websites.
Walk-In Services – “Urgent”
If you feel you need to be seen urgently, we have Walk-In hours available Monday – Thursday 12 pm – 5 pm and Friday 12 pm – 4 pm.
During Walk-In Hours
- If you are a new client, you will be asked to complete initial paperwork to help us determine your needs.
- You will be seen by one of our Walk-In counselors as soon as possible.
- Students are usually seen in order of arrival, though counselors may need to make occasional exceptions.
- Since different situations require varying lengths of time, the office staff can only tell you how many students are ahead of you – not how long it will take to be seen.
- Be advised that when being seen through our Walk-In service, your counselor will be able to meet with you briefly and develop an initial plan for support, but you will likely need to return for a full appointment.
- Depending on your needs and appointment availability, you may not work with the same therapist for counseling as you met with during your Walk-In appointment.
Scheduled Appointments – “Next Available”
Most persons seeking counseling will be scheduled for the next available appointment. To schedule an appointment, call our office at 336-334-5874, or come by during business hours. We are on the 2nd floor of the Anna M. Gove Student Health Center. Patient parking is available by permit only. You can obtain a permit at the front desk of Student Health Services.
We typically schedule appointments within one to two weeks. All of the CTC therapists assist students with a variety of mental health, developmental, and situational concerns. We will do our best to accommodate requests, but do keep in mind that requesting a specific counselor and/or very limited availability may not necessarily result in the first available appointment, so you may have to wait slightly longer for your first appointment.
The personal information you share with your therapist is confidential in accordance with North Carolina Privileged Communication laws, professional ethical codes, and federal privacy regulations. Your therapist may consult with our staff to ensure that you receive the best help possible. Outside of the exceptions listed below, no information is released to parties, outside CTC and those with a need to know within Student Health Services, without your written permission. Your therapist may share information with other SHS professionals for the purpose of coordinating care, which may become part of your SHS medical record.
The exceptions to this rule of confidentiality are the following:
- If you are clearly likely to do physical harm to yourself or another person in the near future, it is your therapist’s duty to take steps to protect your safety and the safety of others.
- If you share information about currently-occurring abuse or neglect of a child or dependent adult, state law requires that your therapist report the information to the Department of Social Services.
- If ordered to do so by a judge as part of judicial proceedings, the Counseling & Testing Center may release information contained in your counseling record.